After years of working with the product I finally came across my first real bug in BizTalk, or more precisely in BAM. To start off I'd say the vast majority of times I think I've found a bug in BizTalk I am just not using the product correctly. That said, even monkeys fall from trees. I'll preface this by stating that I use BAM a lot, probably more than any other BizTalk developer I know. I love BAM and the visibility it provides into business processes. I particularly like the Tracking Profile Editor as I prefer not to change my solution, even in simple ways, to accommodate tracking. The next thing I'll say is that Microsoft Support was amazing at fixing these issues for me and their team was honestly interested in the bugs and their resolution. I cannot thank them enough for their help.

There were in fact two separate issues that had come up. The first had to do with de-batching and tracking the individual messages. You can read about it here KB 970856. The symptom was that one message in the batch was not tracked. I had my first test hotfix for this so quickly I was amazed. This first scenario was the beginning of a multi-stage business process that could take a very long time to complete. It was quite easy to see and replicate this issue (in fact, my BizUnit tests did so). I did learn than my BizTalk Visual Studio Solution Structure works quite well as MS Support was able to unzip, build, and deploy my application very quickly. I took this as a good test and compliment.

The second issue proved more difficult for me because it involved further stages in the business process and it was hard to tell if the first issue was interfering here or not. It is documented here: KB 967765. At the end of the day it was not, but I did learn a lot about how BAM actually works and how it is meant to be used. I will post on that soon enough. This second issue had to do with multiple continuations and de-batching (I'm just not a big fan of the batch if you can't tell). I would get unpredictable results in my tracking for these and could not for the life of me figure out why. Some records would not be tracked, others would be partially tracked. I was pulling my hair out. Microsoft kindly pointed out to me that the issue could be avoided by changing my tracking solution in two ways: I had to have all my continuations at the beginning of the profile; I also had to track on the external message format (post map) for send ports. Although this did work, I was glad Microsoft provided a fix because the only way to move the continuations was in a text editor and I like to track on internal schemas so my tracking profiles don't change when my trading partners do. Again, more on this in my next BAM post.

Again I really want to thank the fantastic team at Microsoft Support. They were friendly, professional, and fast! I have never had a better support experience with Microsoft or any other vendor before.